Hitlighting  - General terms Metalwork Engineering and construction Lighting - Online shop

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General terms


These general terms and conditions govern the relationship between Hit OOD and the persons using the site and the online store, located at www.eshop.hitlighting.com



"WE", "HIT", "THE COMPANY" - means Hit OOD with headquarters and registered address: village of Parvomaytsi, 5139, 20 Vassil Levski Str., Unified Identification Code (EIK) 104017998, tel: +359 618 64909, +359 88 5771500, e-mail: contact@hitlighting.com - owner of the online store at https://shop.hitlighting.com

ZZP” means the Consumer Protection Act.

ZZLD” means the Personal Data Protection Act.

ZPU” means the Postal Services Act.

"SITE" means the website at https://shop.hitlighting.com

"ACCOUNT" - means an account registered at https://shop.hitlighting.com

"ONLINE STORE" - means the virtual store, located at https://shop.hitlighting.com, providing the opportunity to purchase goods over the Internet.

"USER" means a person using the functionality of the site.

BUYER” means a person purchasing goods from the online store.

CONSUMER” means a consumer within the meaning of the Consumer Protection Act (ZZP).

PERSONAL DATA” means a personal data within the meaning of the Personal Data Protection Act (ZZLD).

CASH ON DELIVERY” means cash on delivery within the meaning of the Postal Services Act (ZPU).

GENERAL TERMS AND CONDITIONS” means these general terms and conditions. By clicking on any link, button or application located at the web site, with the exception of the link to these general terms and conditions, the user/buyer hereby expressly and irrevocably agrees to the present general terms and conditions for using the web site and the online store.




The site can be viewed without registration. Registration is required only for the use of certain functionalities on the site and is absolutely voluntary and free of charge. In order to register, you must be at least 18 years old and fill out a registration form.

Upon successful completion of the registration, you will receive an username and an access password. With one email address, only one account can be registered.


IMPORTANT! By creating an account, you declare that you are over 18 years of age.


In case you do not wish to register an account, you have the option to shop as a guest, and the data provided in this case is processed only for the purpose of executing the specific order and is not stored for your next orders.



Only goods that can be added to the shopping cart can be purchased from the online store. All information regarding the goods presented on the site, including but not limited to technical features, warranty conditions, manner of use, etc., is provided by the manufacturer, respectively the importer of the respective product, and Hit OOD does not bear any responsibility in case of false, incorrect or inaccurate information, information presented in a misleading way, discrepancy between the presented and the actual situation, typographical errors.



All prices displayed on the site/online store are in Bulgarian Leva and are valid only at the time of their publication and HIT reserves the right to change them without notice at any time. Prices on comfirmed by HIT online orders are final and are not subject to change. Site prices/online store prices are final and include all taxes and charges excluding processing and delivery costs. The due processing and delivery price of the order, if it is due, is calculated on the basis of the delivery address specified, the type and/or the weight and the size of the goods included in the contract and is indicated immediately prior to its finalization.



All products presented on the site and/or sold in the online store have a legal guarantee of conformity of the goods with the contract of sale under Art. 112-115 of the ZZP. The commercial guarantee does not affect the rights of the consumers arising from the guarantee under Art. 112-115 of the ZZP. Notwithstanding the commercial guarantee, the seller is responsible for the lack of conformity of the consumer goods with the contract of sale under the guarantee under Art. 112-115 of the ZZP.

For any information under Art. 4 of the ZZP, relevant to each good/service presented on the site and/or sold in the online store contact us at following phone numbers: +359 618 64909, +359 88 5771500. Alternative Dispute Resolution Authority within the meaning of Art. 181n, para. 4 of the ZZP are the Conciliation Commissions to the Consumer Protection Commission.

What is stated in this section refers to consumers within the meaning of §13, paragraph 1, point 1 of the Supplementary Provisions of the ZZP.



Orders can only be made by users who have accepted the general terms and conditions. To place an order, you need to complete the order form by following the procedure described here.



The price of a product ordered by the online store can be paid in one of the following ways:

- Cash on Delivery
- Bank card payment
- Bank transfer

Please note that in some cases, one of the listed methods may not be applicable. All payments are made in Bulgarian leva only. When paying by bank transfer, the full amount due on the invoice must be paid within 5 business days after issuing the invoice; otherwise the order will be automatically canceled.

By accepting these general terms and conditions, the buyer expressly and irrevocably agrees, except of the case of “cash on delivery” to pay the full amount of the sale price for all goods ordered from the online store in advance to Hit OOD. In the case of payment through the method “cash on delivery”, the buyer shall receive an invoice/receipt from the courier, indicating the sale price and the price for processing and delivery of the order that shall be paid. The buyer shall pay the entire amount due to the courier, including the price of the goods and the price for processing and delivery, indicated on the invoice/receipt. The payment shall be noted on the slip for acceptance and delivery which shall serve as a receipt and shall certify that the goods have been delivered from the courier to the buyer. By signing the slip for acceptance and delivery, the buyer authorises the courier to transfer on their behalf and on their account the amount indicated on the invoice/receipt to Hit OOD.


IMPORTANT! For payment via bank card/bank transfer, you may be charged with bank fees/commissions determined unilaterally by the respective bank/finance institution.



The contract for distance sale between Hit OOD and the buyer shall be considered concluded and confirmed from the moment of confirmation of the specific order by Hit OOD. By accepting these general terms and conditions, the buyer expressly and irrevocably agrees to receive the confirmation for a concluded distance contract to the e-mail they have provided. 



Goods ordered from the online store are delivered by a courier. Deliveries are only carried out on the geographic territory of the Republic of Bulgaria. A slip for acceptance shall be signed upon delivery, where the buyer shall sign their given name and family name in order to certify the accurate fulfilment of the order.

The order processing time is 1 business day.

Except for "Cash on Delivery", the order will be confirmed by HIT after the full amount due has been paid, including the price of the product and the delivery price.

Delivery is made to an address or courier's office specified by the buyer. The General delivery conditions of the courier apply to all deliveries. 


Delivery Time

The delivery time for available (in stock) goods ordered through the online store is 1-3 business days from the day of the order confirmation sent to the customer by Hit OOD. The delivery time shall apply insofar as it does not conflict with the delivery times applied by the courier.

The online store offers the opportunity to request delivery of unavailable items. In this case, the delivery time is up to 30 days from the day following the day of the order confirmation. In the case of ordering unavailable products, the "Cash on delivery" option is NOT APPLICABLE. The value of the goods should be paid in advance by bank transfer or bank card.


IMPORTANT! Except for "Cash on Delivery", all delivery terms start after the full amount has been paid, including the price of the product and the delivery.

HIT reserves the right unilaterally to extend the delivery terms for which the customer shall be informed duely and in time. 



In the event of non-compliance of the consumer goods with the sales contract, the consumer is entitled to file a claim. Returns of goods purchased through the online store are made under the ZZP rules (for consumers only).

Pursuant to Article 50 of ZZP, the consumer shall be entitled to withdraw from the distance contract without indicating any reason, without being liable for any compensation or sanction and without paying any costs, with the exception of the costs under Article 54 (3) and Article 55 of ZZP, within 14 days, starting from the date of acceptance of the goods by the consumer or by a third party, different from the carrier and indicated by the consumer or, where the consumer has ordered multiple items with one order, delivered separately, starting from the date on which the consumer or a third party different from the carrier and indicated by the consumer accepts the last item.

The right to withdrawal may be only exercised if the consumer has presented to HIT OOD: the goods not used, in its original package in perfect condition, and with all pertaining to the goods accessories, belongings and documents, and the original purchase documents (cash receipt/invoice) included.

If the consumer exercises their right to withdrawal from a distance contract, they shall send or deliver the goods to HIT OOD no later than 14 days from the date of notifying HIT OOD about their decision to withdraw from the contract.

The transportation and other costs of receiving and returning the goods are at the expense of the consumer. The risk of accidental perish or damage shall be fully born by the consumer until the moment of transfer of the goods from the consumer to HIT OOD.



HIT OOD undertakes to provide only the services offered on the web site the way they are presented. The entire information presented on the web site, including, but not limited to, design, stock, prices and location of the goods, shall be only valid as of the moment of its presentation and HIT OOD retains the right to change it without notice at any time. It is the user’s responsibility to regularly check the terms and conditions for using the web site and the information provided about prices, stocks, etc. in order to be informed in time in the event of any changes therein. In any case, the change shall be effective prospectively and shall not affect any orders confirmed by HIT OOD before the change. If any further approval from us is required, it shall be given; otherwise, the order shall be considered invalid, irrespective of its confirmation.

HIT OOD shall not be liable for the content and safety of web sites accessed from links published on this web site. Users of this web site shall click on such links and use the sites accessed through these links completely at their own risk and responsibility. Where necessary, the web site users must provide the correct and full details required from them.

The access to the web site and online store resources will be blocked for unfair users. The accounts of users that breach the terms and conditions for using the web site and the online store and the accounts of users that do not use them according to their purpose will be deleted.

For all matters that have not been settled herein, the provisions of the legislation of the Republic of Bulgaria currently in force shall be applied. All disputes related to the interpretation and implementation of the present general terms and conditions or related to the interpretation and implementation of the distance contracts for sale of goods ordered from the online store shall be resolved through negotiation and, failing to do so the dispute shall be referred for resolution to the competent court.



HIT OOD may periodically update these Terms and Conditions. Upon change, a notice and the updated Terms and conditions will be published on the site.


This site is presented in Bulgarian and English, whereas in case of discrepancies the Bulgarian version shall prevail.

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